A bank customer service representative adheres to the duties related to working with the bank’s customers and helping customers understand their accounts. Often, in their duties, checking the status of bank accounts, explaining the expense incurred and helping clients with any issues, problems or questions. Anyone who wants to become a customer service representative requires basic accounting knowledge, computer literacy and good communication skills. Use the following tips to learn how to become a bank customer service rep.
Get a High School Diploma. Classes should include speech, basic accounting, mathematics and professional courses. The more you can learn about the business and accounting world while staying in high school, there will be a better chance of full-time employment landing in the banking industry.
Work on customer service positions in other industries if there is no opening in the nearby banks. When you are applying for bank positions, you will have experience from other customer service jobs.
Get familiar with general banking policies related to debit cards, checking accounts, mortgages, loans, savings accounts, CDs and fees. Even if you have a separate charge amount or minimum balance for the bank you work for, you will have a general knowledge of banking operations.
Get more education. Accounting classes, business management and marketing classes will help you to become a better candidate for customer service representative positions. Many of these classes are available online or in a local community college.
Practice your phone skills and communication skills. Many customer service representatives do business on the phone. Learn to speak clearly, be polite, listen well and provide answers in the most concise way. Customers want a customer service representative who is knowledgeable, courteous and skilled.
Learn the basic skills of computer. Using the Internet while working as a Customer Service Representative is a requirement. Accurate and accelerated typing skills are essential. Good customer service representatives are skilled at various office programs and can easily get information from a database. General computer knowledge will help a new customer service representative quickly learn any computer software used by a particular bank.
Be ready to sell services to the bank. Many customer service representatives are beyond the market bank products, who inquire about the caller. Often, a customer service representative will offer a client bank overdraft protection, additional credit accounts, debit or credit card and other bank products or services. Occasionally, callers will ask specific questions about new products or services, and a customer service representative should be ready to answer them.