MoneyGram is a simple way to send money between two people. MoneyGram funds can be sent or received in person at MoneyGram agents around the world, via account transfers, standard mail, and online portals. Keeping track of the money order from the sender and/or receiver end is critical for security and peace of mind.
Tracking as the Sender – Method 1
1. Sign in to see your transaction history. This is for online MoneyGram money order senders who have an active account.
Go to the main MoneyGram website’s login page.
View your account’s transaction history and the order you submitted. There should be information about the status of the send-order there.
One online option is “Track a Transfer,” while another is “Track a Transfer.”
2. Select “Track a Transfer.” This also applies to online sender situations. For this, you should have the authorization and/or reference number from the physical money order stub handy.
This number should be on your submission receipt/confirmation.
If you’re using a paper money order form, look for the 11-digit reference number, which is usually a series of large red digits on the left side of the sheet you’re filling out for the recipient. The number is usually printed on the detachable stub receipt’s edge.
Enter your last name as well, then click “Track Transfer.”
“Track a Transfer” and active account history are your front lines for tracking orders online. If none of these work, a phone call may be your best option.
3. Call the MoneyGram money order customer service number. This is to see if a money order has been cashed.
At the moment, the toll-free number is: 1-800-542-3590.
You must enter your money order reference number and the amount sent.
You may want to wait a few minutes to give the recipient a chance to cash the money order. Consider allowing 2-3 weeks, especially if you are sending to a company. If more than 2-3 weeks have passed, you should consider submitting a claim card.
4. Fill out a claim card. This is for a mailed money order that was physically lost. The MoneyGram website’s form will be required.
Print the claim form after downloading it. Complete the form completely. Pay close attention to the reference number on the submission stub/receipt.
Make a $15 processing fee payable to “MoneyGram International.”
Include copies of the submission stub (purchaser’s receipt), the money order number, and the dollar amount sent.
If the money order was cashed, a photocopy of it will be mailed to you.
If the money order was not cashed, the amount will be refunded to you in the form of a check.
If you are a buyer who has lost the reference numbers on your money order, you must fill out the “Number Search form.”
5. Contact MoneyGram’s customer service. If all else fails, you should contact MoneyGram’s customer service system directly.
You could try a local agent at the MoneyGram location where you submitted your physical money order. These agents are sometimes just clerks from other stores, rather than dedicated personnel. If they are not MoneyGram agents, you may want to try one of the other customer service options.
Dial the primary toll-free number. This number is currently: 1-800-Moneygram (1-800-666-3947). Call 1-800-955-7777 if you speak Spanish.
Make use of the online contact form. You must leave your personal contact information for this, and while the order information is not required in the transaction section, submitting it along with your comment/request will assist the agent in assisting you.
Use the money order assistance forms. If an agent asks you to send supporting documents, you must use the online secure file transfer link.
Tracking as the Receiver – Method 2
1. For online orders, use the “Track a Transfer” feature. The reference number should have been provided to you by the sender.
You will be able to see the status of the transfer even if you do not have a MoneyGram account.
To obtain a result, enter your last name and then click “Track Transfer.”
2. Go to a MoneyGram agent in your area. If a physical money order was sent to you to be picked up at an authorised location, you can inquire about its status there.
Money orders can be sent directly to a person or business, but they can also be sent to MoneyGram’s retail locations—especially if a person is travelling or for other reasons.
If the delay is less than two weeks, the money order could simply be in the mail. If the money order has not arrived at you or the designated MoneyGram location within 2-3 weeks, request that the sender file a claim card.
3. Get in touch with MoneyGram’s customer service. Only the purchaser can file a claim on the money order that was submitted, but if the purchaser is unavailable, you can contact MoneyGram to notify them that the order is missing.
Make sure you have the money order reference number and the dollar amount sent from the purchaser on hand.
If it is more convenient, call 1-800-Moneygram (1-800-666-3947) or 1-800-955-7777 for Spanish speakers.
You can also use the web-based contact form. Fill out as much of the transaction information as possible to expedite service.
4. Inquire about any delays at a financial institution. There could be several reasons for this, including currency exchange for international orders and the institution’s policies on ensuring the money order clears.
If the person who sent you the order submitted it to your bank or credit union, for example, they may hold it for processing, similar to how a check is cleared. This could be a day or two or longer if this occurs during a weekend or holiday.
Currency exchanges may cause a day or two delay in processing international orders as the money order’s value changes in the account.
5. Make contact with the buyer. If a money order is lost for an extended period of time and is not cashed, the sender must file a claim on it.
Be as thorough as possible in ensuring that the order was not lost in your daily mail or other locations where the person may have sent the order, such as MoneyGram dealers or a bank.
If you are certain that the money order has been lost, ask the purchaser to file a claim so that they can be reimbursed and possibly find another way to send you funds.
Method 3: Inquiring About an Older Money Order
1. Obtain a duplicate of the historical transaction form. For a fee, you can obtain information on transactions spanning one to ten years. You could be the order’s sender, receiver, or a third-party. This form is available on the MoneyGram website under the Money Order section for service forms.
The form is only two pages long, but it must be accompanied by substantial documentation when submitted.
You should print a couple of copies just in case you make a mistake when filling it out the first time.
You must prepare a $25 fee for requesting information on an order that is one year old or less, a $50 fee for an order that is two to three years old, a $75 fee for an order that is four to five years old, and a $100 fee for an order that is six to ten years old.
Pay the fee online at MoneyGram’s website or in person at a MoneyGram agent location. Either service should give you a reference number that you can enter on the historical request form.
In Part 3 of the form, include the appropriate reference numbers with which you paid the historical service fee.
MoneyGram does not keep records for more than ten years.
2. Fill in the appropriate sender and recipient names. This must be done for each MoneyGram order for which you require information.
Include any previous phone numbers, addresses, and nicknames.
If you are a third-party requester, you must provide proper identification. Photocopies of your identification as the next of kin to a deceased MoneyGram sender or recipient are acceptable.
Lawyers representing a client must include a Power of Attorney authorization with the form and allow MoneyGram’s legal department an additional 2-3 weeks to process the request.
3. Attach the necessary identification to the form. A photocopy of your identification as the sender, recipient, or third-party is required.
Email documents to [email protected]
Documents can currently be faxed to the following numbers: Customers in the United States should dial 1-866-954-7475; international customers should dial 001-303-586-4660.
More documents may be added using the secure file transfer system.
4. If you need more information, please contact a MoneyGram representative. The historical transactions will only contain the most fundamental information. You will need to request a “subpoena” if you want copies of signatures, hard copies of receipts, and more information on senders and receivers.
Historical reports include sender and receiver names, order submission and cashing dates, order amounts, fee amounts, and reference numbers.
If you want to obtain information such as duplicate signatures, physical receipts, and addresses, you must ask MoneyGram representatives for assistance. In this case, use the main contact form.
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