You’ve successfully sent a Western Union money transfer and now want to cancel your transaction. Some simple steps can help with this.
Part 1: Information Gathering
1. Determine the reason you want to cancel your transfer. Western Union will want to know why the cancellation is being requested, so be prepared to provide this information.
If you believe you are a victim of fraud, contact your customer service number right away (number found on your national Western Union website). This will prevent your money from being picked up and will make it available for you to receive as a full refund of the send amount and charges.
2. Gather your transaction information. Western Union cannot process your request for security reasons unless a transaction is properly verified.
The Money Transfer Control Number (MTCN), the sender’s name and address, the receiver’s name, the origin country, the expected payout country, and the total amount sent are all required.
It is useful to have the original “to send” money form if it is available, as it contains all of the information.
You’ll also need a copy of the same form of identification you used to send the money.
3. Find out more about the store where you made your purchase. The initial money transfer transaction could have been obtained from a sending agency or online.
If the transaction occurred at a sending agency, locate the location and hours of operation so you can pay a visit.
Find your national email or consumer line phone number if the transaction was completed online. The simplest way to find this is to go to your national Western Union website and click on “contact” in the upper right hand corner. Your country’s email address is as follows: [email protected] (for example, if you live in Germany, your email address is [email protected]).
Part 2: Contacting the Purchase Location
1. Please contact the original point of purchase. For the money transfer, you must visit or otherwise contact the place of purchase.
If the transaction occurred at a sending agency, you must go to that agency’s physical location.
If the transaction was completed online, you must send an email or call the consumer service phone number.
2. Provide the information you’ve gathered. Any necessary information must be shared in person, via email, or over the phone.
You must explain why you are requesting a cancellation and provide supporting documentation. This is to assist in avoiding or reporting potential fraud.
Please provide verification information. You must provide the following information in order for your request to be verified: Name, address, MTCN number, Sender’s name, amount sent, and expected payout country Western Union will be unable to process your request if any of these do not match the information.
3. Answer any additional questions you may have. To ensure proper privacy and security, the sending agency or Western Union may ask follow-up questions. Respond to any information requests as soon as possible.
Part 3: Finishing the Cancellation
1. Pay any applicable fees. You may be required to pay a fee for cancelling the money transfer, depending on the type of original transaction (cash, check, credit card, etc.) and other factors. It is possible that the fee will be deducted from your refunded funds.
2. You will be refunded. Your refund will now be issued in cash or credited to your bank or credit card account.
If you go to a sending agency, simply wait for the agent to call one of the Western Union offices, wait a few minutes, and then collect your cash. Refund requests submitted on the same day will always include both the charges and the principal send amount. If you do not request a refund on the same day, you will forfeit the charges (unless there was an error on Western Union’s part or you were a victim of fraud, in which case you will receive a full refund).
If you contacted Western Union via email, you will receive an email confirming that your request has been processed.
3. Keep the cancellation information safe. Maintain copies of any receipts, emails, or confirmation numbers you receive from the sending agency or Western Union.
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