If you receive food stamps or other forms of government assistance, you are most likely in possession of an Electronic Benefits Transfer (EBT) card. This card operates in the same way as a debit card, with the exception that your benefits are deposited into your account once a month. If your card has been damaged, or if it has been lost or stolen, you can contact or visit a local office to have it repaired or replaced as needed. In some states, you can also request a replacement by submitting an online request.
Method 1 Requesting a Card Online
1. Go to the EBT website for your area. The website of your state or local benefits office, where you can manage your benefits account, may have the capability of processing your replacement ID card request online. It should be noted that this service is not available in all areas.
You can log in to your account to see if you can request a replacement card from the website if you already have one.
If you don’t already have an account, you may want to double-check that you can order a replacement card online before completing the registration process. Look on your state or local benefits website for a “lost/stolen EBT card,” “replacement EBT card,” or something similar to help you replace your lost or stolen EBT card.
2. Fill out the Medicaid replacement application form. Depending on whether or not you have Medicaid benefits associated with your EBT card, you may be required to complete an additional form before you can receive a replacement card.
In spite of the fact that some states provide Medicaid benefits through EBT cards, this system is distinct from any SNAP (Food Stamp) or cash benefits you may be receiving.
3. If necessary, make changes to your mailing address. The majority of the time, when you order a replacement EBT card online, it will be mailed to you. Particularly if you have recently relocated, double-check the information on the website to ensure that your address is correct.
It is also possible that you will be able to pick up your card in person at a local office rather than having to wait for it to be mailed. This may make it possible for you to receive your card more quickly.
4. You should have received your card in the mail. After receiving your request for a replacement card, the state or local benefits office will issue you a new card, which will be mailed to you at your expense. According to when you submitted your request, you should receive your new card within a week of submitting it.
Consider that submitting your request on a weekend or during a holiday will result in an additional delay in receiving a response.
Your PIN number will be sent to you separately from your card. However, once you have received your PIN, you can call or go to the website and request that your PIN be changed to something that is easier to remember if you desire. If your old card has been lost or stolen, you should avoid using the same PIN as your new card.
Method 2 Calling Customer Service
1. Call the customer service number for the local benefits office in which you are interested. There is a toll-free automated number that you can call to reach your state benefits agency at any time of day or night, seven days a week. You should call this number as soon as you notice that your card is missing in order to request a replacement.
If you don’t know the number off the top of your head, you can look it up on the website of your state’s benefits administration office.
Depending on whether your card is only for Medicaid benefits, you may need to dial a different number.
2. Select the appropriate prompt from the drop-down menu. If you have misplaced or stolen your EBT card, follow the on-screen instructions to report it lost or stolen. It is possible that you still have your card, but it is damaged or unreadable, and that you can obtain a new card with the same number if you follow the steps outlined in this article.
It is possible that you will be prompted to enter your EBT card number at first. Alternatively, if your card has been lost or stolen, simply wait through this prompt to be given the option to report your card as lost or stolen right away.
3. Please double-check your mailing address. Following the receipt of your replacement request, the phone system will typically read the address that has been stored on file and ask you to confirm that it is correct. This is the mailing address where your replacement EBT card will be delivered.
If the address is incorrect, for example, if you have recently relocated, follow the on-screen instructions to update your address in the database.
4. You should have received your new card in the mail. After you have placed an order for a replacement card by calling the customer service number, your state or local benefits office will mail you the card. As a general rule, it will be delivered within 7 to 10 business days of the date of your request.
Following the passing of one week, if you have not yet received your replacement card, contact the local number for your benefits office for assistance. Tell the person who answers the phone that you requested a replacement card on a specific date and that you have not yet received one. They might be able to cancel that card and allow you to come in and get a replacement right away.
Method 3 Replacing Your Card in Person
1. Check the hours of operation and the locations of the offices. For those who require a replacement card right away, you can visit a local office in person and have a new card printed on the spot. There may only be a few offices that print replacement cards in your area, depending on your geographic location.
If you want to request a replacement card in person, call the phone number for the benefits office where you live. If you make an appointment rather than walking in, you may find that you receive more efficient service.
Monday through Friday, during regular business hours, the majority of benefits offices are open. Some establishments may be open for an hour or two later in the evening.
2. To apply for a waiver, you must go to your local benefits office. There are some states that charge you a fee for replacing your card, which is deducted from your monthly benefits. In some cases, you may be eligible for a fee waiver in lieu of paying this fee.
To find out if you qualify for a waiver, speak with a representative at your local benefits office.
Example: If you are a victim of domestic violence and have lost your identification card because you were forced to leave your home, you may be eligible for a waiver under most circumstances. Similarly, if you lost your card as the result of a natural disaster such as a fire or flood, you would be eligible for a waiver.
3. Make sure you have enough identification. At a bare minimum, you will require a valid government-issued photo identification card. A second piece of information to verify your identity may be required by some local offices before issuing your replacement card. Perhaps you’d like to call ahead to make sure you’re bringing all of the necessary information with you.
If you’re also submitting an application for a waiver of the replacement fee, you may be required to bring additional documentation to support your waiver application. If you are a victim of domestic violence, for example, you would bring a copy of the police report or a restraining order with you to the appointment.
4. You should have received your replacement card. When you request a replacement card in person, the card will be printed as soon as you request it. It is possible that some offices will print a temporary or emergency card in the office and then send your permanent card via the mail.
Whatever benefits were still available on your account will be transferred to your new replacement card as soon as it becomes available.
5. Make a decision on your PIN. When you go to the benefits office to request a replacement EBT card in person, the benefits worker will set your PIN for you right away, allowing you to begin using your card immediately. The PIN can be set to the same as the one you previously used, or it can be changed to something else entirely.
If your EBT card has been lost or stolen, it’s a good idea to create a new PIN for your replacement card just in case something happens to the original one.
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