If you are moving, changing your marital status, or even just changing your phone number, it is critical that you update or change your credit card information as soon as possible to avoid any financial penalties. If your credit card is lost or stolen, you may also be required to change your credit card information. If you want to change your credit card information, it’s important that you understand how to keep all of your information up to date, recognise when you’ve been the victim of a fraudster or scammer, and avoid falling victim to scams.
Method 1 Keeping Your Information Current
1. Change your mailing address or other contact information by contacting your credit card issuer or financial institution. Changing your contact information with your bank or credit card company is simple and can be done either online or by phone with the company concerned. If you need to contact your credit card issuer, dial the customer service number printed on the back of your credit card. If you are changing this information on the internet, you will most likely need to look for a section of the website labelled “Change Address/Phone Number” or something along those lines. If you can’t figure out how to do something, look in the “Help” or “FAQ” section. You should keep in mind that in order to change your address over the Internet, you will need to already have an online account with your credit card issuer established.
Capital One’s customer service page contains information on how to update your mailing address with them.
Changing your address and name can be done on the Discover website, which has detailed instructions.
The system for updating your contact information on American Express is very similar to the one used by Capital One.
2. Using the website of the organisation to which you subscribe, you can make any necessary changes to your subscription-related billing information. Most websites that require you to store your credit card information will have a “Billing” section where you can make changes to your credit card information if necessary. It is possible to make changes that range from adding a completely new card to simply updating the expiration date on your current card. Either look for the billing section on the website or navigate to the “Help” section to find it.
Consider that if you have Family Sharing turned on, you will need to update the information in your Family Organizer after you make changes to your payment information on Apple iTunes.
When you log into Netflix, you can make changes to your payment and address information on the same page.
In between purchases, or while you are in the process of making a purchase, you can change your Amazon shipping and billing addresses.
If your account has been disabled due to the expiration of your credit card, updating your card will usually result in your account being re-activated.
If you use a debit card to pay for subscriptions, the procedure for updating that information is the same as the procedure for updating credit card information.
3. If you have any organisations or products to which you subscribe and want to change your billing information, give them a call. You can call a hotline provided by most organisations that require your credit card information in order to process recurring payments if you want to make changes to the information that they have on file about your card. There are some instances where these hotlines will be available 24 hours a day, seven days a week. In other cases, they will only be open during business hours, such as Monday through Friday from 8 a.m. to 5 p.m., excluding holidays.
Look on the organization’s website to see if there is a help line. In most cases, this information can be found at the bottom of the main webpage or under the “Contact” section of the website.
4. Change your recurring billing information by sending a letter to the address on your monthly statement. Each month, you should receive a confirmation of payment in paper form; however, your statement should include a section where you can update your credit card information by manually filling in the appropriate fields. Simply fill out the required fields and return the statement through the mail.
5. To legally change the name on your credit card, make sure you have all of the necessary documentation. In the event that you need to change your name for a reason such as marriage, you will need to file official paperwork with your state of residence before you can change the name on your credit card. As a result, official documentation, such as a copy of your government-issued identification card that reflects your new name, will typically be required by credit card companies before the change can be processed. The procedure varies from state to state, but in general, you will need to apply for a new Social Security card, as well as a new driver’s licence or other form of identification, before you can change the name on your identification card.
Because the procedure for legally changing your name varies depending on the state in which you reside, you should consult with your local court clerk to determine the specific requirements for your situation.
When changing the name on your official documentation in Virginia, for example, you must first fill out official paperwork with the county court before going to the DMV and utilities to complete the process.
Method 2 Protecting Your Credit Card
1. If your credit card is lost or stolen, notify your financial institution immediately. When you report a lost or stolen credit card, banks and other credit card companies frequently have specialised hotlines that you can call 24 hours a day, seven days a week. Federal law in the United States limits your liability for any unauthorised charges made on your credit card to $50, and most credit cards come with policies that hold you harmless for any unauthorised charges made on your card whatsoever. However, those policies are typically only applicable to purchases made after the card has been reported as lost or stolen. You may be responsible for $50 worth of purchases you did not make if you wait until someone begins to use your card fraudulently before reporting it to the authorities.
Making contact with your financial institution right away is especially important if you use a debit card. It is possible that you will be held liable for up to $500 in unauthorised purchases if you do not report the card missing within 2 to 60 days of when it was lost or stolen. Waiting more than 60 days could result in you being responsible for any unauthorised purchases made during this time period.
The procedure for replacing a debit card that has been lost or stolen is the same as the procedure for replacing a credit card. However, you should be aware that you may be without a debit card for up to a week while you await the arrival of a replacement. This would mean that you would be unable to withdraw money from your bank account during that time period.
If your credit card has been lost or stolen, you should be able to find the correct phone number on your most recent credit card statement, in most cases. Many banks and credit card companies will allow you to report a loss or theft of your card online if you have online access to your card’s account information.
2. When reporting a lost or stolen card, provide as much information as possible. Details such as the location where you last recall having the card in your possession, as well as the date and amount of the last purchase you recall making, are critical in any communication with your bank or credit card company. You may also be required to provide the operator with additional information, such as your Social Security number or credit card number.
3. Every month, check your credit card statement for any purchases that were not authorised. To test whether you are paying attention, a thief who has stolen your credit card information may make a small purchase of $20 or less. If you do not object to the charge, the thief may proceed to charge you with larger and larger amounts. An extremely common variation of this scam involves placing a charge on your card in the amount of $9.84, which is small enough to avoid detection while also appearing legitimate.
Keep in mind that legitimate charges may appear on your credit card statement under a variety of different names in some instances. As a result, don’t dispute charges that appear to be fraudulent without at the very least conducting an internet search for the name associated with the charge. Occasionally, the charge will be accompanied by a phone number, which you should consider calling to inquire about the charge in question.
4. Unauthorized charges should be challenged as soon as possible. Make use of the customer service number that is printed on the back of your credit card. It is possible that your credit card company will require you to contact the merchant first in order to request that the charge be cancelled. You should keep records of your communications with the merchant, such as copies of emails or phone records, to prove that you did in fact contact the merchant. The credit card company will most likely simply cancel your card and issue you a new one if you do not comply.
To begin, consider contacting the police to file a report about an unauthorised charge. It is possible that your credit card company will require a police report in order to determine that you are not liable for the charge, and credit card fraud is a serious crime in and of itself.
Method 3 Avoiding Scams
1. Don’t give out any personal information to anyone who calls or emails you claiming to be a representative of your credit card provider. Credit card and identity thieves frequently pose as representatives of credit card companies in order to trick people into disclosing sensitive information about themselves and their finances. “Phishing” is the term used to describe this technique. You should only divulge such information during phone calls that you have initiated.
2. Everything that is sensitive should be shredded. Cross-cut shredders are available at a reasonable price from most office supply stores. Documents are reduced to tiny scraps of paper, as opposed to strip-cut shredders, which reduce documents to long strips of paper that a thief may be able to reconstruct with a bit of effort. Make use of a cross-cut shredder to get rid of anything that contains your credit card number on it.
3. If you access your credit card account online, make sure your passwords are strong. It is not recommended to use the same password for everything, and it is also not recommended to use weak, easily guessable passwords such as “guest,” “password,” or your birthdate. Use a combination of letters, numbers, and special symbols such as @,!, and $ to create your password. Using a password manager, or writing down your passwords on a piece of paper and storing it in a safe place, you can keep your passwords safe.
4. Keep your credit card safe. Carry your card in your wallet or purse rather than in your pocket, where it could easily fall out or be stolen. Don’t leave your card out in the open for any longer than is absolutely necessary, as thieves may take a picture of it. If you carry your card in a purse, make sure the purse is tightly closed unless you are taking something out of it or putting something in it.
5. At gas stations, be on the lookout for credit card skimmers. Credit card thieves have been known to instal machines at gas stations that read your card information and then sell it to a third party. These devices, which are referred to as “skimmers,” then transmit the information to the thief. If you notice anything unusual about a gas station’s credit card reader, you should speak with the clerk or manager of the station immediately.
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